Vivint Review

Vivint Overview

Vivint Logo

Since 1999, Vivint Inc. has been a top security and home automation service provider. That's why we’ve ranked them #2 in Total Home Security and Value. Vivint currently serves around 675,000 homes and businesses with 3,200 dedicated employees, and while they are younger and smaller than our #1, ADT, they are ambitious and growing fast.

Vivint’s edge lies in home automation, and they are dedicated to helping their customers Live Intelligently. As of 2013, Vivint became the largest home automation provider in North America.

Editors' Rating:

Get a Quote from Vivint: 877-393-4620

The Good

Award Winning Service - Vivint is young, but they’ve already received a ton of industry recognition. In 2013, Vivint received a Stevie Award for Favorite Customer Service. In that very same year, Vivint was also named the 46th Most Promising Company by Forbes.

User Friendly Technology Vivint’s goal is to help people live intelligently. Vivint accomplishes this goal by providing its customers with home security and automation hardware that is easy to use and even easier to troubleshoot. Vivint provides comprehensive and informative online troubleshooting resources for all of its equipment, on top of their award-winning phone based support.

The Bad

Pricing isn't clear - Vivint is clearly committed to customer satisfaction, education, and security…but their website is completely void of pricing! Home security and automation is a significant investment, and when it comes down to it we prefer companies to be upfront about the cost. A fancy website and community engagement are great, but so is transparency, and Vivint might do well in taking a hint from industry giant ADT.

The Plans

Home Security:
Protection from Theft, Fire, and Intrusion
Energy Management:
Home Security, plus remote control of thermostat and home appliances
Home Automation:
Total Home Security and Environmental Control, plus video monitoring and auto-locks
Minimum $99 activation fee; monthly fee dependent on quote Minimum $149 activation fee; monthly fee dependent on quote Minimum $199 activation fee; monthly fee dependent on quote
In home touch screen control panel In home touch screen control panel In home touch screen control panel
Mobile access via internet or smartphone Mobile access via internet or smartphone Mobile access via internet or smartphone
Window and door sensors Window and door sensors Window and door sensors
1 Key fob 1 Key fob 1 Key fob
Glass break detector and motion detector Glass break detector and motion detector Glass break detector and motion detector
Smoke and CO alarm Smoke and CO alarm Smoke and CO alarm
Remote controlled thermostat Remote controlled thermostat
Remote lighting controls and energy efficient bulbs Remote lighting controls and energy efficient bulbs
Remotely control small appliances Remotely control small appliances
Video monitoring
Remote/automated door locks
Schedule non-emergency reminders* Schedule non-emergency reminders* Schedule non-emergency reminders
Medical pendant for sick or elderly* Medical pendant for sick or elderly* Medical pendant for sick or elderly*

The Bottom Line

Vivint provides industry-leading technology, with good customer service and coverage.

Get a Quote from Vivint: 877-393-4620