Front Point Security Review

Front Point Security Overview

Front Point Security Logo

When you venture out into the world beyond the Top 3 home security service providers, the game changes significantly.

The companies are smaller and the competition is much more fierce. As a result, you can find some great deals, but you do have to be careful about who you go with.

Many smaller home security service providers are unstable and provide poor customer service. Fortunately, we’ve found Front Point.

Front Point has been around since 2007, and they combine top of the line GE equipment with quality customer service – all at a lowered cost.

Editors' Rating:

Get a Quote from Front Point: 855-873-5597

The Good

Quality Equipment Front Point equipment is 100% wireless, and all of it is manufactured by one of the most reliable electronics companies in the world, GE. In fact, Front Point Security is the fastest growing GE Security dealer in the nation. Front Point also has the longest lasting Control Panel backup battery in the industry, which lasts for an entire 24 hour day.

Customer Service Smaller Home Security service providers are often known for poor customer service. Front Point Security, on the other hand, makes customer service its focus. In 2012, Front Point received an Angie’s List Super Service award, and, since 2009, Front Point has been accredited by The BBB. Front Point says they maintain this high level of service by only hiring people who believe in their product and only keeping employees who love their job.

Simple Setup Because Front Point’s Home Security systems are 100% wireless, they’re ready out of the box. Front Point customers can install Front Point equipment by themselves, without a technician. It’s as easy as plugging in the Control Panel, placing your sensors where you want them to go, and then calling the Front Point team to activate your system.

The Bad

Cancellation and BBB Reputation - Numerous customer complaints on The BBB’s website regarding Front Point’s cancellation policies. Should a customer choose to cancel, Front Point requires an 80% payoff of the remainder of their contract. This is not entirely unreasonable, however it is something worth considering if you’re going to go with a service provider outside of our Top 3.

The Plans

Protection:
Basic home protection for most major emergencies
Interactive:
Basic home protection with remote control capabilities

Ultimate:
Basic home protection, plus video monitoring and home automation
$34.99/mo. $42.99/mo. $49.99/mo.
100% cellular 100% cellular 100% cellular
Intrusion protection Intrusion protection Intrusion protection
Fire protection Fire protection Fire protection
Environmental protection: CO, temperature, and flood monitoring Environmental protection: CO, temperature, and flood monitoring Environmental protection: CO, temperature, and flood monitoring
Life safety, for medical emergencies Life safety, for medical emergencies Life safety, for medical emergencies
24/7 monitoring 24/7 monitoring 24/7 monitoring
  “Crash and smash” protection, to notify response center if your control panel is destroyed “Crash and smash” protection, to notify response center if your control panel is destroyed
  Email and text alerts Email and text alerts
  Remote monitoring/control Remote monitoring/control
  Automated light control Automated light control
  Location based GEO service with mobile apps Location based GEO service with mobile apps
    Wireless video monitoring
    Home automation: lights, door locks, and thermostat

The Bottom Line

Front Point is a small, growing Home Security service provider. As such, they do what it takes to keep customers. This includes providing quality customer service and equipment – and drafting contracts that are difficult to terminate.

Choosing Front Point is a great way to save money, but because they are so young their future is uncertain, and uncertainty is the last thing you want in your home security system.

For more established companies, consider ADT, Vivint, or Protect America, all members of our Top 3 in Total Home Security and Value.

Get a Quote from Front Point Security: 855-873-5597